IMS Technologies

Outsource email support services to iMS Technologies

Email support is one of the most key methods of transmitting data and managing the customer relationship. We know that your organization receive loads of emails daily and responding to each one of them is a tedious task for you. We offer you an effective and reliable email support services to your business.

Our services include

Order taking and fulfillment
Technical assistance
Ticketing
Subscriptions
Query resolutions
Marketing newsletters

Just outsource to iMS Technologies and see how we improve your customers’ satisfaction and increase your sales by our professional email support. Low pricing, real-time email answering, accessibility are few benefits of outsourcing email support services to our quality outsourcing Indian company. Our efficient email support services build a brand value for your organization by balancing work throughout business & non-business hours.

Our solutions have mailers ready for major events like product announcements, newsletters, brochures, thank you emails, apology mailers and more. This helps our client associate well with their customers by catering their needs constantly. Our friendly staff is very accessible for any information, anytime. We bridge the gap between the company and the customers gradually through our support. This helps in laying strong fundamentals for effective relationship management with customers. The communication within the system is facile such that customers do not experience any inconvenience. The queries complain registered are immediately reported, verified and treated.

Why use iMS Technologies email support services

Experienced resources: iMS Technologies is equipped with experienced, skilled and a properly trained team of experts who are accomplished to provide non-voice support in an impeccable manner. Professionals with us can efficiently answer all your emails in the right language, promptly and appropriately. We are adept at technical support, general customer care, verifications, query resolution and order fulfillment etc.
Reliable support: We stay reliable always and you can be confident that we will answer all your emails professionals and accurately without even slightest delay. Our professionals are available 365 days, day and night which means that no emails will ever go unanswered. Rely on us and outsource your email support requirement for our company. We assure quality and cost-effectiveness.
Domain expertise: We have worked with different industries and countless customers. So, no matter how industry-specific your requirements are, we can easily handle them. Let it be queries related to services, products, sales, complaint, billing or anything, we can definitely help. Our expertise can also be helpful if you want to cross-sell or up-sell; we have that marketing skill.
Customer satisfaction: We are available all time round the clock and your customer’s queries are answered even at odd hours. This would be something that your customers would appreciate. At the same time, you can concentrate on your actual business to increase the quality of your products and services. Thus overall the satisfaction level of customers can be drastically elevated.
Way we work: First of all, we create a vast database of knowledge covering all FAQ’s by our customers. This is created after the common requirements of customers are discussed in detail. Our team keeps on updating the database as more and more ideas are generated from communications with customers and prospects in course of time.

In addition to this, before starting any project we provide a detailed training session to the executives handling your project. The training will include all details related to your products, services, and processes. By this, the executives get well accomplished to reply to the email queries clearly, accurately and completely.

Chat support process outsourcing

Live chat has great benefits. Imagine the comfort enjoyed by a customer when he gets the needed support instantaneously. He will feel valued and this can increase the chances for conversion. We have been offering multilingual chat support service for years now and know how to deal with a customer online to help your business grow through customer appeasement and satisfaction.

Importance of outsourcing live chat support requirements

You can focus more on your main business activities like sales and marketing.
You can get more information regarding your customers in regard to their inclinations.
You need not to follow up asteh queries from customers are answered immediately.

By outsourcing live chat support and related requirements, you can save effort, time and resources which ultimately lead to significant improvement in your bottom-line.

Our live chat solutions include

Order tracking
Up-Sell and Cross-Sell Programs
Customer retention
Technical assistance
Account Information Updates